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FAQ’s

Simply contact us with your vehicles serial number or VIN and we can track down the correct details for you. If you contact us during business hours we can usually do this for you right away.

Unfortunately, these things can sometimes happen.

Please contact us as soon as possible via phone or email to advise of the issue and we will send a replacement item for you as quickly as possible.

No refund is issued until goods are returned. If you would like to arrange a return please contact us for approval.

*Please note that all claims must be made within 7 days of receipt of purchase*.

Sure. If you would like us to do this, please contact us with your VIN and the part number(s) of the part(s) you need. We will then run our checks to make sure you have the correct part.

Please note, we aim to complete all accuracy check within 48 hours.

Please choose carefully. As we have provided the required information on our site for you to purchase the correct parts, returned parts will attract a 50% re-stocking fee.

For safety reasons, electrical parts cannot be returned.

Return postage/freight charges are the responsibility of the purchaser.

No refund is issued until goods are returned, if you would like to arrange a return please contact us for approval.

*Return requests must be made within 7 days.

Simply add the required parts to your shopping cart and the postage will be automatically calculated for you at the checkout.

In stock orders placed before 12pm AEST are generally despatched next business day, while orders after 12pm AEST aim to be despatched within 2 business days.

If any of your items are on backorder we will contact you as soon as possible to let you know - backordered parts are usually supplied within 2 weeks.

All small/medium orders will be sent using either Australia Post (e-parcel) or Star Track courier.

Generally, for local orders the postal time is around 2-3 business days after despatch, with regional areas between 3-7 business days.

For large/heavy/bulky orders we will contact you to advise of transport details.

*Please note that these times are estimates only and are not guaranteed.

Yes, we can ship to PO Boxes and Parcel Lockers providing your parcel does not exceed Australia Posts size/weight restrictions.

If we can we will!

For urgent requests please phone our parts department on (03) 8378 7700.

Yes, we have mechanics located in all metro areas of Australia. Please phone or email us for a quote and to make a booking.

Yes, you can.

Our store is located at 1 Paramount Road, Footscray West VIC 3012.

However, some parts are stored off-site. To avoid disappointment, please confirm stock availability with us before making the trip.

Our Taylor-Dunn, Polaris & Yamaha genuine parts will not affect your new vehicle warranty providing they are correctly installed.

Aftermarket (non-genuine) accessories can affect your new vehicle warranty – Please refer to the original warranty documentation supplied with your vehicle or check with us if you are unsure.

All of our parts are covered by a 3-month warranty providing they are correctly installed.

Warranty will not be granted in cases where parts are incorrectly installed, misused, damaged or neglected.

Sure, please refer to our technical support section for a range of helpful service videos and information.

You can also find Taylor Dunn service information in the manuals provided in the ‘parts manuals’ section of this site. Polaris and Yamaha service manuals are available for purchase.

If you require further technical assistance, please contact our service department on (03) 8378 7700.

Please note that any over-the-phone assistance is given based purely on the information at hand and whilst care is taken to provide the right information we cannot guarantee accuracy or take responsibility for outcomes.

Please book a service visit if you require further assistance with your repair.

At this stage we are only delivering to Australian locations through our online store.

Customers located outside of Australia please contact our parts department to discuss individual requirements.

Once your order is despatched, you will receive email confirmation. This email will contain all your tracking details.

We provide a tax invoice with the delivery of your goods.

Australia Post will attempt to deliver your goods to your address. However, if you are not home or unavailable at the time of delivery a card will be left notifying you of a pickup location (generally your local post office).

These items are held at this location for a Maximum of 7 days upon which they are returned to us and you will be charged a re-delivery fee for a second delivery.

If Transit Cover is selected at check-out, your goods are covered if they are lost in transit.  If Australia Post deem your item lost in transit, Warequip Solutions will provide replacement goods sent to you at no additional charge.

If no Transit Cover is selected and your goods are lost in transit you are not entitled to compensation. Warequip Solutions will lodge a claim with Australia Post to try and locate the item, however no replacement is supplied.

Get in touch

Phone: (03) 8378 7700

Email: parts@warequip.com.au

Address:
1 Paramount Road, Footscray West, VIC 3012

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